WELDPRO Warranty and Return Terms
Welders and Plasma Cutters
All Weldpro welders and plasma cutters are covered under the following specific terms of warranty. All welders and plasma cutters are warrantied to the original purchaser only, when purchased through an authorized seller of Weldpro products for a period of two (2) years from the date of purchase, to be free of manufacturers defect or failure. Proof of purchase and date of purchase paperwork will be required by Weldpro at the time of the claim.
Extended warranty coverage may be available for Weldpro welders and plasma cutters at an additional cost. Always check with Weldpro.
The Weldpro warranty is limited to defects, malfunctions or failure of the equipment to operate properly based specifically and solely from manufacturer defects. Any malfunctions from improper use, lack of maintenance, incorrect or insufficient source supply power to the units, shipping damage, and similar failures not related to specific manufacturers defect will not be honored.
Weldpro will not be responsible in the event of a product failure, for lost time in operation or use of said product. Rather it will honor solely the product itself only.
Further, the warranty will cover the repair or replacement of the unit in question for the term of the warranty with either a new or a refurbished unit, or in some cases replacement parts of the same model, at the discretion of Weldpro. As a term of the Weldpro warranty, if and when applicable, individual parts are needed, they may be supplied to the customer rather than replacing the entire unit. Situations like this may include, but are not limited to items such as foot pedals, torches, mig wire rollers, feed spools, or any other item Weldpro deems more practical to supply individually.
Weldpro will provide free shipping return of the damaged product due to manufacturers defect for the first 30 days of the warranty term if shipping is within the lower 48 United States. Customers outside this area must check with Weldpro for further shipping instructions. Failures after the initial 30-day period, and due to manufacturers defect, may not enjoy free return shipping.
If it is determined when the product is returned to Weldpro that there is no malfunction, or that the assumed malfunction by the customer was user error, Weldpro may request a shipping fee refund prior to the return of the item to the customer.
Prior to returning any item thought to be malfunctioning or damaged due to manufacturers defect, customers are required to contact Weldpro first, to explain the failure and to obtain a Return Merchandise Authorization number, or the item may not be covered under the terms of this warranty.
Weldpro ships in the USA from third party shippers such as, but not limited to UPS, FedEx, and the USPS. Weldpro is not responsible for damage that occurs during shipping. It is the customer’s responsibility to check the item at the time of delivery. If a customer receives an item damaged, they must immediately contact both Weldpro and the shipper to document and report the damage as soon as possible, and in no circumstances later than 48 hours after delivery. All shipping and delivery dates are tracked for arrival. Weldpro may require photo image of the damage at their discretion.
Returned items within the first 30 days. Undamaged items in good working condition may be returned within the first 30 days of purchase. In such a case, these items are not eligible for the free return shipping policy associated with items that have manufacturers defects. A restocking fee will be charged for said return of up to 25% on any item returned with a valid RMA number that are undamaged and not covered or subject under the terms of this warranty. The amount of the restocking fee is solely at the discretion of Weldpro and based on the condition of the returned item and its accessory parts and packaging. Further, should Weldpro receive an item in good working condition that has sustained physical damage, Weldpro has the right to refuse acceptance of said returned item completely, and the customer will be responsible for return shipping of the product to them.
Weldpro does not imply or suggest any interpretation of the above warranty beyond what is stated in this print of its terms.
Weldpro is not responsible for injury due to improper use of the equipment or failure to heed all of the safety precautions associated with the dangers of welding or cutting metals.
The terms and conditions of the Weldpro warranty are subject to change without notice. Be sure to check the terms of the Weldpro warranty prior to your purchase.
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